Hey tekkies.
I am trying to install the new software for my new all in one HP printer. However, this is my work computer and it has symantec antivirus protection. Symantec is preventing the installation process to complete. They have SYmantec installed such that I cannot disable it. Is there any other way around this damn program so I can install my printer?
TIA
Disabling Symantec antivirus
Moderator: ElTaco
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DallasFanatic
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Mister Bushice
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Why can't you just go into the windows task manager and halt the symantec program process there?
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ElTaco
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First I would have to ask, what exactly is Symantec/Norton doing that is stopping you from installnig your printer? Now I know that Norton has a long history of screwing up so I could see that in some way maybe its crashing the install program, or does it give you a warning that there is something wrong with the install file? If so, are you sure there isn't something wrong? I mean Norton and other antivirus companies have mistaken programs for viruses in the past, but I haven't heard of drivers that are incompatible.
The way to disable Norton/Symantec from actively checking your specific programs/files is to add the files to its ignore list.
If you just temperarily want to disable Symantec's Auto-Protect, you want to Right Click on the Antivirus Icon next to the windows clock in the lower right corner (looks like a yellow shield) and click on the Enable Auto-Protect option so that it is unchecked. Now Symantec will not scan your programs or files as you run/open them so it shouldn't interfere with the installation of the printer.
The way to disable Norton/Symantec from actively checking your specific programs/files is to add the files to its ignore list.
If you just temperarily want to disable Symantec's Auto-Protect, you want to Right Click on the Antivirus Icon next to the windows clock in the lower right corner (looks like a yellow shield) and click on the Enable Auto-Protect option so that it is unchecked. Now Symantec will not scan your programs or files as you run/open them so it shouldn't interfere with the installation of the printer.
ET,
viewtopic.php?t=22391
I think it's over now, he's getting his IT dude to take care of it. But based on a search or two, I found even at HP's site reference to turning off Norton, Windows Firewall, etc.. etc.. in order to have the software install properly.
My hunch is that with everyone writing to the registry these days, maybe Norton blocks anything and everything from writing to it AND / OR blocking any kind of attempt to get outbound to HP's site to get updates or ... more than likely feed HP some data.
viewtopic.php?t=22391
I think it's over now, he's getting his IT dude to take care of it. But based on a search or two, I found even at HP's site reference to turning off Norton, Windows Firewall, etc.. etc.. in order to have the software install properly.
My hunch is that with everyone writing to the registry these days, maybe Norton blocks anything and everything from writing to it AND / OR blocking any kind of attempt to get outbound to HP's site to get updates or ... more than likely feed HP some data.
With all the horseshit around here, you'd think there'd be a pony somewhere.
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ElTaco
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Good stuff. My only warning would be that messing witha work laptop could have more consequences then you anticipate. Don't try to un-install the program, just follow the simple directions to disable it, which even regular users can do. XP firewall will not stop you from downloading a driver or communicating with the home base so if that is what someone is using, I wouldn't worry too much about it. Some of those recommendations are made to reduce the help calls to HP's help line, not because they really effect 90% of the people isntalling drivers. We install them daily here and don't have any problems. I'm not saying it can't cause problems, I'm just saying 90% of the time it wont.
Finally, if you can't install the damn thing, just have your IT guy install the driver for you. Once he installs the driver, you can connect the printer at home.
If you work for a small company in a domain environment, don't expect them to give you admin access, but you may be able to ask them for a local admin or Power User account to allow you to do certain things when you are out of the office.
Finally, if you can't install the damn thing, just have your IT guy install the driver for you. Once he installs the driver, you can connect the printer at home.
If you work for a small company in a domain environment, don't expect them to give you admin access, but you may be able to ask them for a local admin or Power User account to allow you to do certain things when you are out of the office.